West Yorkshire Fire and Rescue Service has achieved the coveted Customer Service Excellence (CSE) standard.
The service was commended for recognition nationally as a good practice example in many areas and was congratulated on its “innovative approaches”.
Following the assessment, WYFRS achieved ‘Full Compliance’ against all 57 criteria including 12 ‘Compliance Plus’ awards .
Employees were hailed as “enthusiastic, well-motivated and dedicated members of staff”.
Assistant Chief Fire Officer Dave Walton, Director of Service Delivery, said: “We are delighted to receive such a glowing report but this will not mean that we will rest on our laurels.
“We will strive as ever to improve the service we provide even more, as is our duty to the public tax payer.”