The Care Quality Commission (CQC) has told a Brighouse care home that it must make improvements or face enforcement action.
During an unannounced inspection in August, inspectors found that Elm Royd Nursing Home, on Brighouse Wood Lane, was failing to provide care which was safe, effective, caring, responsive or well led.
The home has been rated as inadequate, while inspectors found that people living in the home were not kept safe due to poor medicine management.
There were not enough qualified, skilled and experienced members of staff to fully meet people’s needs and staff were not receiving regular supervision or annual appraisals.
Most staff were seen to be compassionate and caring in their approach. But inspectors observed some occasions where staff members demonstrated a lack of regard for the people in their care.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said: “We found that the care provided at Elm Royd Nursing Home fell a long way short of what we expect services to provide.
“We have told them they must take action to resolve the issues we identified. Although most staff were seen to have a good relationship with people living at the home, we identified serious concerns around insufficient staff numbers and the impact this had on being able to meet people’s needs.
“We have made it clear that we will return to the home to check that the necessary improvements have been made.
“If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”
Elm Royd Nursing Home was unavailable for comment.