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Attacks on rail staff fall

editorial image

editorial image

Train operator, Northern Rail, has released figures showing a large reduction in the number of assaults on its employees.

Physical assaults against staff were down 38 per cent year-on-year in 2013, with 95 reported incidents taking place, half the number they were in 2009 (186).

Gary Stewart, Northern’s Safety and Assurance Director, said: “We are very encouraged by the reduction in incidents and this is due to a number of initiatives we have worked hard on over recent years. We have implemented a successful ‘Stay Safe’ conflict avoidance programme that trains our frontline teams on how to deal with potentially threatening situations and provides them with the tools to diffuse them calmly.

Northern’s specialist ‘Rail Response Team’, patrols the network to tackle anti-social behaviour, and increased its level of activity last year, supporting front line employees and customers, helping to control crowds and keep the peace when required.

 

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