BRIGHOUSE police and support staff have received awards for going above and beyond the call of duty.
Four staff members were presented with a WOW award which they received after being nominated by local residents for dealing with anti-social behaviour and nuisance bikers.
The awards which asked for people to nominate staff who they felt give them outstanding customer service were presented by divisional commander Chief Superintendent Chris Hardern to PC Gemma Brett, PCSO Ian Robinson, PCSO Amy White, and co-ordinator Audrey Kemp.
Chief Superintendent Hardern said: “These are special awards because members of the public have nominated individual officers and police staff in the local community.
“Police, our partners and the public are all critical to the success of reducing crime and increasing confidence and that is why these awards are so special.”
Inspector Mohammed Nawaz, who heads the Lower Valley Neighbourhood Policing Team, said excellent customer service is at the heart of everything they do. “I am very proud of my team and the awards given to exemplary officers highlight just how committed we are to making a difference and to providing first class service,” he said.
PCSO Robinson was nominated by a resident in Bailiff Bridge who was subjected to anti-social behaviour by youths fishing, drinking and using bad language near to her home.
In the nomination the resident said PCSO Robinson took their distress seriously and would always follow up calls which were reported and check the situation.
PCSO Robinson who regularly patrols the area said: “I attended everytime a call came in and just tried to reassure them and give them feedback. I just thought it was pretty basic stuff I did.”
PC Brett, PCSO White and Ms Kemp were all nominated by a resident who lived on the Whinney Hill estate who was experiencing problems with nuisance youths and motorbikes.
He said all three went that extra mile and helped to put his mind at rest when he was having problems.
PC Brett said he felt like nothing was being done.
“We took the time to go and see him and listened to his complaints and dealt with them in the best way we could,” she said.
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