Hours reduced at Customer First offices

JT 14 August 2000 JobNo: 42081 'BRIGHOUSE CIVIC HALL exterior view of the frontage, showing doors and sign.
JT 14 August 2000 JobNo: 42081 'BRIGHOUSE CIVIC HALL exterior view of the frontage, showing doors and sign.

The Customer First office in Brighouse will only open three days a week following approval by councillors.

Plans for revised opening hours at Customer First offices in Calderdale were approved by Calderdale Council’s Cabinet following three months of consultation. The offices provide a number of services for residents’, from helping people out with their benefit claims, to taking payments for Council services.

In February 2012, it was agreed that savings of £55,000 in 2013/14 and £155,000 in 2014/15 needed to be found, and would be achieved by a reduction of opening hours, and the introduction of self service payment kiosks in Customer First offices in Brighouse, Todmorden, Hebden Bridge, Elland, and Sowerby Bridge.

The council’s spokesman for Communities, Coun Steve Sweeney said: “We’ve listened to the feedback from the consultation and taken on ideas such as staggering the opening days at the Brighouse and Elland offices so customers can access local alternatives. We’ve ensured that the offices are open when people really need them, and that the same quality of service is provided.”

The office will open Monday, Wednesday and Friday between 9.30am and 4.30pm from September 2.