Swift response after warnings

St Anne's Community Services, Brighouse
St Anne's Community Services, Brighouse

A BRIGHOUSE care home has reacted swiftly after being ordered to make improvements to their standard of care.

Inspectors from the Care Quality Commission visited St Anne’s Community Services on Thornhill Road, in response to concerns raised by NHS Calderdale.

Following the visit the centre needed to make improvements in safeguarding people who use the services from abuse and respecting and involving service users in their care.

In the report, staff training records revealed only four of the 18 staff employed had undertaken safeguarding training in the last year and some safeguarding incidents had not been properly reported or investigated.

Issues with clients not spending time in the wider community or taking part in leisure activities and, along with their relatives and representatives, not being involved in care planning or decision making, were raised.

Deputy director of operations for CQC in the north, Malcolm Bower-Brown, said: “The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.”

Opened in 1993 the home cares for seven people who have learning disabilities and complex health needs.

Julie Robinson, chief executive of St Anne’s Community Services said: “St Anne’s is extremely concerned about the outcomes following the inspection of the service on June 27 2012. As a result, very firm actions are being taken to rectify the issues. A serious incident review was commissioned immediately by St Anne’s.

“Prior to the inspection by the CQC, St Anne’s senior managers had identified issues concerning management cover and had been addressing these.

“Senior managers reacted immediately and formulated an action plan, which was submitted to Calderdale Safeguarding Adults Team (CSAT) who responded favourably on July 13, to the course of remedial action. The speed of St Anne’s response demonstrates the commitment of the organisation to putting things right and has informed relatives and carers of the current situation.

“St Anne’s has been working in full co-operation with all interested parties to remedy the issues raised and are confident the clients will continue to receive an excellent care and support service.

“A CQC compliance officer has visited the home again and I’ve been informed that the findings of this inspection are that the home is fully compliant.”