Care home told it must improve

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A shortstaffed care home has been told to make improvements after an inspection by the Care Quality Commission.

The Manor House Nursing Home in Lightcliffe was rated as “requires improvement” after the health watchdog found breaches of Health and Social Care Act regulations.

The unannounced visit was carried out in October under a new tougher inspection regime by the CQC.

The inspection report said there were not always enough staff at the Wakefield Road home to meet the needs of the 18 people living there.

One person told the inspectors: “There aren’t enough staff because of the number of times you ring and are told, ‘you’ll have to wait’, but there are a lot of us wanting to do the same thing at the same time.”

The report added: “A visitor we spoke with said they felt that staffing was not sufficient to meet the needs of the people living at the home, particularly with regard to meeting people’s social and recreational needs.

“Another visitor told us, “On the whole there seems to be enough staff but sometimes when I come all the residents will be sitting in the lounge but no staff around.

“The staff are always happy and cheerful but they’re overworked.”

The CQC also found that residents’ call bells were not always within their reach in bedrooms and lounge areas.

The report said: “As staff were not always available in communal areas it is important that people are able to alert staff to make sure their needs are met and to maintain their safety.”

Medicines at the home were stored properly, but directions for the use of medicines were not always clearly recorded.

The report said the home was not always safe, but added that: “People felt safe and staff knew how to maintain people’s safety.

“The service was caring. People felt well cared for and said staff were kind and caring.”

Inspectors rated the home as “requires improvement” for being safe, effective, caring, responsive and well-led.

The home was breaching regulations on staffing, safe care and treatment, consent, person-centred care and good governance.

The CQC did not take formal enforcement action.

However the care home provider, Manor House (Halifax) Ltd, was asked to send a report saying what action it would take.