Green light to plan to sign up station ambassadors scheme gets the green ;light

Lesley Adams and John Buxton of Brighouse Business Initiative
Lesley Adams and John Buxton of Brighouse Business Initiative

Brighouse people are being given the chance to act as ambassadors at the town’s railway station by train operator Grand Central.

The rail company, which runs services from Bradford and Sunderland to London King’s Cross, wants to recruit volunteers who assist passengers arriving and departing from Brighouse station.

Brighouse Business Initiative is helping the train company with the recruitment process.

John Buxton of BBI said: “The idea is that volunteers would meet every Grand Central train as it arrives in Brighouse station. They would answer passenger enquiries, move luggage, assist people who might struggle to get on a train and generally be there to help.

“This is another example of how Brighouse folk can pull together and make a difference. It will mean that help is always on hand at the station for Grand Central passengers and it’ll make the station safer and more friendly too.”

Grand Central started the ambassador scheme in Hartlepool in 2010 and recently it was extended to Eaglescliffe. It could also be started at Mirfield station in the new year.

Sean English, Grand Central general manager, said: “Our station ambassadors provide our customers and the wider community with a first-class customer service. We wanted to give the communities we serve something more - and we are very pleased to extend this to Brighouse this year.”

Volunteers would be expected to work at the station about once a month. They will receive training, a uniform, and free rail tickets to London.

Anyone who is interested can call at Ryecorn Wholefoods, Simply Flowers or Harrison Lord in Brighouse town centre for an application form.