A taste of success for shop owners

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The Fawcetts and Thorntons shop in Brighouse has been awarded the Best Franchise of the Year award in the North, Scotland and Ireland regions.

The award is based on the company’s customer service, sales, displays and general tidiness at their outlet on Commercial Street.

Owners John and Liz Gilroy accepted the award along with flowers and Prosecco at the annual Thorntons Franchise Conference, where franchisees from across the UK met up in September on the campus of Nottingham University.

John and Liz said they were both pleased and surprised by the award, especially with all the competition for prizes among the franchisees.

They have owned Fawcetts since February 2008 and acquired the Thorntons franchise in October 2009.

This is the second time they have achieved the award.

The shop sells a wide range of cards and gifts alongside Thorntons chocolates.

Liz said: “We strive to give great customer service and know a lot of our customers due to being a small and personable shop and are very grateful to our loyal customers”.